Accommodation Terms - SST Colombia

BOOKING AND CONFIRMATION

Accommodation can only be booked for students of SST Colombia and where course fees have been received.

Accommodation will only be reserved on receipt of a fully completed application form and full payment.

The minimum period of stay is four weeks. However, if your course is less than four weeks, we can offer accommodation from 1 week to 4 weeks.

When extending accommodation students must pay SST Colombia, not the host. If the student pays the host directly, they break SST Colombia Terms and Conditions and their course may result in suspension.

When extending a stay payments must be made at least one week in advance before the end of the previous booking. Otherwise the student may not be able to stay in the same accommodation and will need to pay the USD 45 administration fee so new accommodation can be organised, if available.

SST Colombia reserves the right to cancel or change arrangements without prior notice.

CANCELLATIONS AND REFUNDS – RESIDENCE

Pre-paid stays cancelled at least 21 days before the booking start date will receive a full refund less the booking fee.

Pre-paid stays cancelled less than 21 days before the start date will receive a refund less the booking fee and 2 weeks’ worth of accommodation charge.

CANCELLATIONS AND REFUNDS – HOMESTAY

Pre-paid stays cancelled at least 10 days before the booking start date will receive a full refund less the booking fee.

Pre-paid stays cancelled less than 10 days before the start date will receive a refund less the booking fee and 1 week’s worth of accommodation charge.

The arrival date can be postponed with no charge if SST Colombia is informed at least 10 days before the start date.

One week’s accommodation fee will be charged if SST Colombia is given less than 10 days’ notice of a change in arrival date.

LATE ARRIVAL/EARLY DEPARTURE/POSTPONING THE BOOKING DATE

NO refund if the student arrives late

NO refund if the student leaves accommodation early

LATE ARRIVAL/EARLY DEPARTURE/POSTPONING THE BOOKING DATE

NO refund if the student arrives late

NO refund if the student leaves accommodation early

The arrival date can be postponed (changed to a later date) if SST Colombia is informed at least 10 days (10x 24 hours) before the start date.

One week’s accommodation fee will be charged if SST Colombia is given less than 10 day’s notice of a change in arrival date.

CHANGE OF ACCOMMODATION

The student will be charged the USD 45 change of accommodation fee if they choose to change their accommodation before the end of their booked date.

The student will not be charged the USD 45 change of accommodation fee if there is a serious problem for example, if there is a temporary problem with the electricity or water or broken bedroom furniture. Where possible SST Colombia will endeavour to resolve the issue with the host. If it cannot be resolved SST Colombia will find alternative accommodation.

In neither circumstances will the student be refunded the cost of the accommodation.

INSURANCE

1) Students must organise their own insurance for the period they are in Colombia. This insurance should cover Medical treatment while in Colombia (Please be aware that students from outside the EEA may have to pay for medical treatment)
2) Personal risk
3) Loss/theft and damage to personal property.

STUDENTS MUST AGREE TO:

Inform SST Colombia on the Accommodation Booking Form of any disability and special needs

Inform SST Colombia on the Accommodation Booking Form of all flight details and arrival time.

Not to smoke indoors in any accommodation.

Look after house keys during your stay and return them at the end of the stay. There may be a charge of USD 10 for the key replacement.

You are liable for any damage they cause to the host family’s property.

Keep your bedroom, the bathroom and other shared areas of the house clean and tidy. Offer help with shared household duties

Always be friendly and treat your host and house mates with respect and they will do the same.

INFORMATION ABOUT HOMESTAY ACCOMMODATION

Allow 40-60 minutes travelling time by public transport from homestay to the University.

Do not use the host’s telephone. The cost of it is not included in your accommodation fee.

Let your host know if you are going to be late for a meal (if applicable).

Inform host family in advance if planning to stay out late or out overnight.

Do not disturb host family when returning home late; ask what time you should be at home every evening.

Ask permission each time to use facilities in the living room or kitchen at homestay.

You are expected to respect, abide and behave with good manner by the host’s reasonable schedule and house rules. Failure to do so may result in removing you from the accommodation.

If you are removed from homestay accommodation as a result of bad behaviour no refund will be given.

You may not bring visitors back to your home without the consent of the host.

Host has the right to accept guests or family members for the night during your stay.

Leave shoes you wear outside at the entrance; only wear a pair of clean slippers inside the house, so that it helps keep the floor and carpets clean.

Do check to make sure all the doors and windows are closed and locked before you leave the house.

INFORMATION ABOUT STUDENT HALLS

Do check to make sure all cooking equipment (e.g. gas cooker) is turned off after use. Clean the cooking equipment (gas cooker, microwave) after use.

Clean the toilet, washing basin and bath after use.

Turn off all the lights before leaving the room.

Keep the post on the shelf at the entrance.

Recycle and dispose of rubbish properly: separate general waste, paper waste, bottles/tins/cans and food waste from each other.

Follow the rules: no overnight guests, no pets, no shouting or disturbing neighbours.

Where applicable pay the deposit fee. The student halls will return the deposit at the end of the student’s stay if there is no damage or need for excessive cleaning. Cost of repairing damage or excessive cleaning will be paid from the deposit.